Find answers to our most popular frequently asked questions. In the unlikely event that our FAQ’s have not answered your question please call 020 7928 8933 and one of our team will be happy to help.
Before You Book
- I’m pregnant. Can I sail?
Unfortunately we do not allow mothers at any stage of pregnancy on board any of our experiences.
- I have a bad back. Can I sail?
We are not medical experts and would not recommend our experiences for anyone with a bad back. However, if you are confident you are fit for the trip we will simply ask you to fill out a short medical disclaimer before leaving our mooring.
- Is there a weight restriction?
There is no minimum or maximum weight restrictions, however all passengers must wear a lifejacket at all times on board which can extend as far as 165cm around the chest.
- Is there a minimum or maximum age restriction?
There are no age restrictions on most of our experiences with safety equipment available for all. We suggest the Ultimate London Adventure as the perfect family friendly experience.
The only age recommendations and exceptions are on ‘Break the Barrier’, for which we recommend passengers are aged 10 years and over and on board ‘Thames Lates’, which has a minimum age of 18 due to the serving of alcohol on-board.
- Can children travel unsupervised?
Children 14 and under must be accompanied by a parent or guardian. Guests aged 15 and 16 must have a minor disclaimer form filled out prior to the departure by a parent or guardian.
- Will I get seasick?
It is incredibly rare for anyone to feel seasick on Thames Rockets. Our speedboats sit low in the water and you won’t experience the same motion as you would on open water or at sea.
- Can I pay on the day?
Tickets can be purchased on the day at the London Eye Pier ticket office, through our direct booking line or via our website www.thamesrockets.com. We do, however, recommend booking in advance especially during peak hours/holiday season to avoid disappointment.
Good To Know
- What if I have a wheelchair?
Please advise us before your trip and we will ensure a member of the Thames Rockets team is on hand to look after your property whilst you are enjoying the trip. Due to accessibility at Bankside Pier this experience is not suitable for wheelchair users.
- Do I need to print my ticket?
Confirmation on your mobile phone is sufficient, we’ll have your booking name on our trip report and will verbally check your booking code – so save that paper!
- Can I change my booking?
We understand that plans can change and want to help where we can to ensure you enjoy your trip therefore we are able to relocate your booking once free of charge. We require a minimum 24 hours to allow us to amend any bookings. Any additional changes will be charged a 20% administration fee.
- Can my trip be cancelled?
Only in the event of poor visibility (thick fog for example) may a trip be cancelled at very short notice. Very rarely when a vessel has not reached its minimum sailing capacity we will contact you the day before to amend your tour time to the nearest available slot.
- Can I get a refund?
All bookings are non-refundable. Due to the nature of the business when bookings are confirmed Thames Rockets immediately incur expenses and costs directly relating to your booking whilst we prepare for your arrival.
Direct customers booking a specific date and time will be offered third party optional ticket insurance provided by TicketPlan. This does not apply to vouchers and/or affiliate partners.
We do offer a '24 hour rebooking promise' - any confirmed booking date and/or time for a public departure can be amended with a minimum 24hrs notice served and acknowledged in writing to email@example.com. Tickets within 24 hours are strictly non-transferable, except at the complete discretion of TR. Please note an administrative fee may apply of up to 50%.
- I have not received my confirmation email, what should I do?
If you did not receive your confirmation email please check your junk and spam folders, as at times emails can automatically be sent here. If paying by Paypal, please check the email account registered to your Paypal account for your order confirmation. Should you still not see your confirmation email please contact our bookings team for assistance.
On The Day
- Can I bring luggage on-board?
Please note there is no storage available on the pier or vessel. For pushchairs or large luggage contact us on 020 7928 8933 for advice if required. Handbags, backpacks and rucksacks are all permitted on-board our speedboats.
The London Eye, County Hall operate a left luggage facility in line with the London Eye opening hours.
- Where can I park?
There are three pay and display car parks near London Waterloo and The London Eye Pier. We would, however, advise checking ahead of time and (for a more relaxed experience) taking public transport into central London where possible. For more information click here.
For Bankside Pier where possible, passengers are advised to arrive by public transport or by taxi. There is an NCP car park on Thames Exchange on the north side of Southwark Bridge (open 24 hours, seven days a week).
- Are you in the Congestion and Low Emissions Zones?
Yes, Lambeth and Waterloo are in these zones, the cost for the Congestion Zone varies from £15.00 to £17.50 depending on when and how you pay these charges, as does the LEZ depending on your vehicle, for more information click here and here.
- What time do I need to arrive?
Check-in is strictly 15 minutes prior to your departure time. We advise to leave plenty of time for your journey to us, all sailings must depart on time so as not to impact later departures or fellow passengers. With so much to see and do around our pier we advise arriving in good time to enjoy the atmosphere - feel free to pop down to the pier early to say hi to the crew!
- What happens if I am late?
Due to the nature of the business we cannot guarantee any relocations or amendments to bookings due to lateness. We operate a tight sailing schedule therefore our experiences and must adhere to strict check-in times. Unfortunately if you miss your booked experience those particular seats on-board are forfeited.
- Where do we need to go?
Please check your booking confirmation for full details of where to embark your Thames Rockets experience. Our two departure points are Boarding Gate One, The London Eye Pier and Bankside Pier, SE1 9DT. If you have booked an amended departure you will find bespoke details on your charter confirmation.
- Do I need to bring anything?
Just yourself and any guests coming with you! Your booking with us will be on our crew’s trip report, so simply check-in with the lead name and have a note of your booking code to hand, this can be found on your email confirmation. We always recommend dressing for London weather and wearing comfortable shoes, with hats, gloves and scarves recommended in the winter season.
- Will I get wet on-board?
Thames Rockets do not operate a ‘get wet’ water experience, however, in windy conditions it is possible for spray to blow across the decks and if it rains the boat is open to the elements. We provide waterproofs and (weather permitting!) all our passengers leave us as dry as they arrived.
- What happens if it rains?
We’re a hardy bunch at Thames Rockets and sail whatever the weather. Waterproof sailing coats, ponchos and goggles are available for the most adventurous of outings!
- Can I take pictures, bring a GoPro and film on-board?
100% yes, take pictures, speedboat selfies and shoot a video of London! We love our passengers capturing memories of their time with us as long as it doesn’t impact on other guests on-board. Don’t forget to tag us after @thamesrockets!
- Do I need to wear a lifejacket?
It is mandatory for all passengers to wear one of our industry standard lifejackets at all times whilst on board. They are very comfortable, adjustable with sizes up to a 54 inch chest.
- What if I am unwell?
If you are feeling unwell on the boat let our helpful crew know and they will do their best to look after you and get you swiftly back to dry land. If you are feeling unwell prior to your departure you may pass your ticket on to someone else to take your place.
- Where can I sit?
We operate non-allocated seating on a first come, first-gets-to-pick-their-seats policy. We will also endeavour to ensure groups sit with each other. If you have specific seats you wish to sit in we recommend checking in at least 20 minutes prior to your departure time to ensure you group is called forward first. Don’t worry every seat will get to the same top speeds!
- Is there a dress code?
We recommend dressing for the weather so you can fully enjoy your adventure. Extra layers for colder days, the temperature drops a few degrees when zooming down the river at 30 knots! Please bring gloves, scarves and hats, especially for children and elderly members of your party.
- Are there public toilets?
From the London Eye Pier departure point the nearest toilets are located in County Hall just opposite from the London Eye open 10:00-18:00. Alternatively paid toilets can be found a short walk towards Charing Cross Bridge which accepts contactless payment. For your convenience here's a link to London’s free facilities.
Vouchers And Gift Cards
- Can I buy a gift voucher for family and friends?
Absolutely! Simply book online or call our bookings hotline and we’ll do the rest! The voucher will be valid for 12 months from the date of issue unless purchased through a promotion and stated otherwise.
- What if my voucher has expired?
As with any gift experience voucher, once past its expiration date the voucher is void and cannot be redeemed. If your expiration date is approaching and you would like to extend its validity period this can be done directly through our bookings office over the telephone, please note there is a standard 20% administration fee.
- Can I get a discount?
Student’s, OAP’s, carer’s and disabled passengers all qualify for a discount. Simply call our bookings team to discuss your booking requirements!
- How do I redeem my voucher?
Almost all voucher codes and gift cards can be redeemed by visiting our website and inputting your voucher number under ‘Redeem A Voucher’. Once verified simply select the trip date and time required. Any additional tickets can be purchased at the time of redemption.If you do have any difficulty booking online then please do not hesitate to reach out to our lovely bookings team on 02079288933 and they will be able to help.
- Can I add a discount to a booking I have already made?
Unfortunately once a booking has been agreed and paid for we are unable apply any additional discount codes.
What About Covid-19
- What should I do if I have Covid symptoms on the day of my sailing?
If you or any of your party are experiencing symptoms of Covid that will prevent you from attending we must receive written notification no later than 9am of the sailing day to firstname.lastname@example.org to qualify for the rebooking promise. Please note proof of a positive test may be requested if you make a request to move your booking within 24 hours of your departure.